Shipping policy

SHIPPING
How much is shipping?
It varies depending on the size of your order. Rates are calculated based on the total weight of the products in your shopping cart.

How long does it take for a package to arrive?
We ship your package out within 1-2 business days of your order. Packages typically take 5-10 days to arrive at your door after purchase, but in most cases, they will arrive sooner. One exception is the posters, which are shipped in separate packages and typically take about 1-2 weeks to arrive to our customers.

What are the products shipped in?
We ship our products in study boxes and mailing tubes.

Can I track my shipment?
Yes, once your order has been processed and shipped you will receive a shipping confirmation email with tracking information included. This email may end up in your spam folder, so check there if you don't receive it in a timely manner.

Do you offer expedited shipping?
All orders are shipped via USPS First Class or Priority Mail. At this time, we do not offer faster shipping options.

Do you ship internationally?
Currently, we do not ship outside of the USA. We are open to considering shipment to international locations depending on the cost, so shoot us an email to let us know the product you are interested in, along with the shipping location, and we'll see if we can make it happen.

RETURNS
What is your return policy?
Our customer satisfaction is very important to us. In general, unworn apparel can be returned within 30 days of delivery. If a product is defective, it may be exchanged for a new product at no additional charge. Please note that we do not reimburse any additional shipping costs you may incur when returning or exchanging items, unless it is our mistake in shipping the wrong size or item. We do not charge to ship an item back to you when making an exchange.

To initiate a return, please contact us at howdy@pureadirondacks.com. Let us know your order number and a quick explanation about your return/exchange.

Can I return /exchange SALE items?

Our apologies, but we cannot offer returns or exchanges on sale items. All sales are final.